Our Policies

Appointments & Cancellations
The most valuable thing you can give someone is your time and we fully believe that everyone’s time should be respected. With that, we ask that if you need to cancel or reschedule your appointment, you let us know 24 hours prior to your appointment start time.

If you need to cancel your appointment and do not provide the proper notice, a $35.00 fee will be charged to the card we have on file and is nonrefundable. Scheduled appointments that are considered a “No Call, No Show” will also be charged the cancellation fee. Thank you for understanding.

Repeated cancellations or no-shows may require pre-payment before booking.
An automated text will be sent out 24 – 48 hours prior to your appointment, asking you to confirm. If you need to cancel or reschedule, you may text or call us at 912-504-0452.

Arrival
In order to keep our clients happy, we try to stay on schedule with all of our appointments. If you arrive more than 15 minutes after your scheduled appointment time, we will try to work you in, but may need to reschedule your appointment. If you are running late please let us know so that we can try to accommodate you.

Prices
Prices are subject to change without notification. We do our best to notify our clients of any change in our fees for services when they are scheduled. If you are unsure of the price of your service, please ask a member of our staff prior to your scheduled appointment.

Packages & Specials
All packages and series must be used within 1 year of purchase.
Only one special or discount is available for use at a time. We do not combine specials or discounts.

Special Considerations
Please alert your esthetician if you have any medical conditions and/or prescription medications you are taking, as they may have adverse reactions or side effects to certain techniques or treatments. A contraindication may require a delay or denial of service.

Referrals
We love client referrals! If you refer a friend who comes in for an appointment, we will reward you with 10% off of the regular price of your next service, or 5% off of special pricing. Please make sure they note that you referred them on the intake forms!

Gift Card/Gift Certificate Policy
Gift certificates can be purchased on our website, in person, or by phone with a credit card. Gift certificates cannot be returned or refunded regardless of payment method, and also cannot be redeemed for cash. They must be presented at the time of treatment and cannot be replaced if lost or stolen. Printed receipts will not be honored.

Refunds/Returns
We will gladly exchange a gift of purchase for another product or service if it is within 30 days of purchase. No cash refunds are given. Opened facial products returned within 7 days of purchase and accompanied by a receipt will receive a partial refund up to the discretion of the manager. Facial products returned within 7 days of purchase unopened and accompanied by receipt will receive full refund. We are unable to process any returns or reimburse any payment transaction on any treatment series that are purchased. We will, however, exchange them for treatment credit of equal value.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

You will only be charged if you do not cancel within 24 hours of your scheduled
appointment time.